MAVSOFTWARE CARTS LTD may provide software development services, cloud hosted business platforms, system and network integration, technical support, internet and telecom related services, web commerce application services, IT consultancy, turnkey technology projects, market research, and related digital or technical services. This Refund Policy explains how billing disputes, cancellations, service credits, and refunds are handled for technology related products and services.
1. Scope of this Policy
This policy applies to:
a. Software development services
b. Cloud hosted platforms and digital systems
c. Web commerce and application services
d. System and network integration services
e. Technical support and maintenance services
f. IT consultancy and transformation projects
g. Turnkey technical projects and related services
h. Market research, feasibility studies, and related advisory services
i. Other lawful digital or technical services listed on the website
2. Eligibility for Refund, Replacement, or Service Credit
A customer may be eligible for a refund review, service credit, partial refund, or full refund where:
a. A duplicate payment is confirmed
b. A billing error attributable to MAVSOFTWARE CARTS LTD is confirmed
c. A paid service was not commenced within the agreed period for reasons directly attributable to the company
d. A deliverable was materially deficient or materially inconsistent with the agreed scope and was not corrected within a reasonable time after notice
e. The customer was charged after a valid cancellation became effective
3. Non Refundable Transactions
Unless otherwise expressly agreed in writing, the following are generally non refundable:
a. Consultation fees already earned
b. Project discovery, planning, or architecture fees
c. Custom development work already performed
d. Configuration, setup, coding, testing, integration, or deployment work already commenced
e. Subscription or hosted service periods already used
f. Domain, hosting, licensing, or third party charges already incurred
g. Training, research, feasibility study, or advisory services already delivered
h. Technical support hours already used
i. Deliverables already supplied in accordance with the agreed scope
4. Project Cancellations
Where a customer cancels a software, cloud, integration, or technical implementation project after work has commenced, MAVSOFTWARE CARTS LTD may retain or invoice amounts covering work performed up to the cancellation date, including labor, reserved resources, technical analysis, third party costs, and other nonrecoverable expenses already incurred.
5. Subscription and Hosted Services
Recurring subscriptions must be cancelled before the next billing cycle to prevent future charges. Except where required by law or expressly agreed otherwise, payments for a current subscription or service period already billed are not refundable.
Where a material service outage or company side service failure occurs, the company may offer remediation, service extension, service credit, or another commercially reasonable remedy instead of or in addition to a refund.
6. Refund Review Procedure
To request a refund, billing review, or service review, the customer should contact MAVSOFTWARE CARTS LTD using the support details published on the website and provide:
a. Customer name
b. Invoice, project, or order reference
c. Date of payment
d. Description of the issue
e. Supporting screenshots, logs, correspondence, or related evidence where relevant
The company may investigate the claim and request additional information before making a determination.
7. Available Remedies
Where a claim is accepted, MAVSOFTWARE CARTS LTD may choose the most appropriate remedy depending on the circumstances, including:
a. Technical correction
b. Reperformance of service
c. Service credit
d. Partial refund
e. Full refund
8. Refund Timing
Approved refunds will ordinarily be made through the original payment method unless another lawful method is agreed in writing. Processing times may depend on banks, payment processors, card schemes, and other intermediaries.
9. Chargebacks and Abuse
Customers are encouraged to contact the company first before initiating a chargeback. MAVSOFTWARE CARTS LTD reserves the right to contest unjustified chargebacks and suspend future services where there is evidence of fraud, abuse, or bad faith conduct.